Legal

Privacy Policy

Last updated: March 2026. This policy explains how we collect, use, and protect your personal data.

1. Who We Are

trustdeeds.org is operated as an information and lead generation website providing guidance on Protected Trust Deeds and Scottish debt solutions. We are not a licensed Insolvency Practitioner and do not provide regulated debt advice. References to "we", "us", and "our" refer to the operator of this website.

For data protection enquiries, contact us at: privacy@trustdeeds.org

2. What Data We Collect

We may collect the following categories of personal data:

  • Contact information: name, email address, and telephone number if you submit an enquiry form
  • Usage data: pages visited, time spent on site, referring URL, browser type, and IP address (collected via Google Analytics / Google Tag Manager)
  • Cookie data: preferences and session information stored in browser cookies
  • Financial information: if you use our debt calculator, figures entered are processed locally in your browser and are not transmitted to or stored on our servers

3. How We Use Your Data

  • To respond to enquiries and connect you with licensed debt advice providers
  • To improve the content and user experience of this website
  • To analyse website traffic and usage patterns (via Google Analytics)
  • To comply with our legal and regulatory obligations

We will only process your personal data where we have a lawful basis to do so under UK GDPR, including: your consent, the performance of a contract, our legitimate interests, or compliance with a legal obligation.

4. Sharing Your Data

If you submit an enquiry through this website, your contact details may be passed to a licensed Insolvency Practitioner or FCA-authorised debt advice firm who will contact you regarding your enquiry. You will be informed of this at the point of data collection.

We do not sell your personal data to third parties for marketing purposes. We may share data with trusted service providers (such as Google Analytics) who process data on our behalf under appropriate data processing agreements.

5. Cookies

We use cookies to improve your browsing experience and to analyse how our website is used. For full details, see our Cookie Policy. You can manage your cookie preferences using the banner displayed when you first visit the site.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy. Enquiry data is typically retained for up to 2 years. Usage analytics data is retained in accordance with Google Analytics data retention settings (default 26 months).

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure ("right to be forgotten")
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • Rights relating to automated decision-making and profiling

To exercise any of these rights, please contact us at privacy@trustdeeds.org. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the website after changes constitutes acceptance of the updated policy.