We are committed to providing accurate, fair, and helpful information. If you are unhappy with any aspect of our service, we want to know.
If you wish to make a complaint about the content or conduct of this website, please contact us in the first instance by email at complaints@trustdeeds.org setting out the nature of your complaint in as much detail as possible.
We aim to acknowledge all complaints within 5 working days and to provide a full response within 28 days.
trustdeeds.org is an information website and does not itself provide regulated debt advice or financial services. If your complaint relates to advice or services provided by a firm that you were referred to through this website, you should direct your complaint to that firm in the first instance.
If the firm is FCA-authorised and you are not satisfied with their response, you may be able to refer your complaint to the Financial Ombudsman Service:
If your complaint relates to the conduct of a licensed Insolvency Practitioner, the relevant regulatory bodies are:
If you are a consumer and your complaint concerns an online purchase or service, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
If your complaint relates to how we handle your personal data, please refer to our Privacy Policy. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.